Important Updates for Our Guests Regarding Reopening after COVID
Know Before You Go
As we have begun a phased reopening of, we are eager to welcome back our Guests with the safety and well-being of all at the forefront of all our planning efforts.
As we navigate through this unprecedented time as responsibly as we can, we have implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. We are all committed to a responsible reopening.
The measures we have implemented include:
- Reduced entrances
- Temperature screenings prior to entry for all management and employees
- Physical distancing practices including physically-distanced queues and physical barriers
- Temporary operation modifications, including reduced hours at select locations
- An increased focus on disinfection and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
- Disposable silverware and glassware
- Contactless ordering
Enjoy live music and entertainment while you dine Thursday - Sunday at KC Live!. For a full list of entertainment click HERE.
Serving you is always and will be our top priority, no matter the circumstances. That’s why we’ve ramped up our sanitation practices and taken extra precautions to help all guests and staff members stay safe.
At the KC Live! we have taken enhanced health and safety measures for you, our other Guests, and our Team Members. You must follow all posted instructions while visiting.
An inherent risk of exposure to the virus that causes COVID-19 exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. Please visit the CDC website (www.cdc.gov) for the latest guidelines and information.
By visiting you voluntarily assume all risks related to exposure to the virus that causes COVID-19.
Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest ordering to ensure a responsible and enjoyable environment for everyone.
Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers, for example, to help ensure proper distances between people.
Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, and mobile wallets.
In accordance with Kansas City, Missouri , mandates –
All face coverings should:
Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
Fit snugly but comfortably against the side of the face
Be secured with ties or ear loops
Be made of breathable material, either disposable or reusable
Costume masks are not considered appropriate and are prohibited from being worn.
Exceptions to this requirement are:
- Minors, though Centers for Disease and Control and Prevention (CDC) guidance recommends that all individuals over the age of two wear masks.
- People who have disabilities that:
- Prevent them from comfortably wearing or taking off face coverings.
- Prevent them from communicating while wearing face coverings.
- People who have respiratory conditions or breathing trouble.
- People who have been told by a medical, legal, or behavioral health professional not to wear face coverings.
- People who are seated in a restaurant, tavern, or bar and are engaged in consuming food or drink while adequately distanced from other tables.
Managing the number of guests visiting KC Live! has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of guests and employees at any given time for each location. Additional measures include:
Signage: Directional signage has been installed to assist guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
Training: We are also training all management and employees to engage with guests and promote physical distancing guidelines in common areas and queues.
We’ve increased cleaning and disinfection in high-traffic areas such as public elevators, handrails, benches, tables, handles, restrooms and more.
Additionally, we will will open with hand sanitizer locations, and Guests are highly encouraged to use these while visiting.
We’re further emphasizing our strong culture of health and safety among management and employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.
As part of these efforts, Guests may see other changes to our dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a great experience in a responsible way.
We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.
Enjoy touchless ordering at the bar with handhelds inside the KC Live! Block with our new OneDine contactless ordering system. Grab a seat, scan the QR code on the table and order from Guy's Dive or Pizza Bar and your food will be brought out to your table! Want a drink or disposable menu? Head to the bar and your bartender will take care of you